Refunds and Cancellation Policy
Introduction:
At Afriwebia Net Ventures, we strive to provide our customers with the best possible services and solutions. We understand that situations may arise where refunds or cancellations are necessary. This policy outlines our guidelines for refunds and cancellations related to our website design and hosting services, logo and letterhead design, and other customer solutions. Please read this policy carefully before making a purchase or requesting a refund/cancellation.
Eligibility for Refunds/Cancellations:
1.1 Web Design Services: a. Refunds: i. Web Design Starter, Website Design Advantage, and Website Design Professional packages are eligible for a refund within 24 hours from the date of purchase, subject to the terms and conditions mentioned below. ii. Website Design - Basic package is non-refundable once the project has started. b. Cancellations: i. Requests for cancellation of Web Design services can be made within 24 hours of placing the order, provided that our team has initiated no work. If work has already begun, a cancellation fee of 15% of the monies paid shall apply.
1.2 Logo and Letterhead Design: a. Refunds: i. Logo and Letterhead Design packages are eligible for a refund within 24 hours from the date of purchase, subject to the terms and conditions mentioned below. b. Cancellations: i. Requests for cancellation of Logo and Letterhead Design services can be made within 24 hours of placing the order, provided that our team has initiated no work. If work has already begun, a cancellation fee of 20% shall apply.
1.3 Other Customer Solutions: a. Refunds: i. Refund eligibility for other customer solutions will be evaluated on a case-by-case basis, taking into account the nature of the service and the specific circumstances. b. Cancellations: i. Requests for cancellation of other customer solutions can be made within 24 hours of placing the order, provided that our team has initiated no work. If work has already begun, a cancellation fee may apply.
Terms and Conditions for Refunds/Cancellations:
2.1 Refunds: a. To be eligible for a refund, you must request the refund within the specified timeframe for each service package. b. Refunds will be processed using the original method of payment. c. The refund amount may be subject to deductions for any non-recoverable costs incurred by Afriwebia Net Ventures during the provision of services. d. Any promotional or discounted pricing will be considered while calculating the refund amount.
2.2 Cancellations: a. To request a cancellation, you must contact our customer support team via the provided channels within the specified timeframe. b. Cancellation fees, if applicable, will be communicated to you before the cancellation is processed.
How to Request a Refund/Cancellation:
To request a refund or cancellation, please follow these steps:
3.1 Web Design and Logo/Letterhead Design Services: a. Contact our customer support team via email or phone within the specified timeframe. b. Provide your order details and the reason for the refund/cancellation request. c. Our team will review your request and guide you through the process.
3.2 Other Customer Solutions: a. Contact our customer support team via email or phone within the specified timeframe. b. Provide your order details, the nature of the service, and the reason for the refund/cancellation request. c. Our team will evaluate your request and guide you through the process.
Contact Information:
If you have any questions or need further assistance regarding our refund/cancellation policy, please contact us using the following details:
Email: info@afriwebia.website Phone: +254102651582
Note: This refund/cancellation policy is subject to change at the discretion of Afriwebia Net Ventures. Please refer to the policy available on our website at https://www.afriwebia.website/store for the most up-to-date version.